Some time back I wrote a post to inform fellow artists what they can do to encourage sales, behave ethically, and in general help their relationship with their gallery grow.
I always intended to write a partner post from the artist’s perspective: what can our galleries do to be responsive to us, encouraging open communication and trust?
I have for years maintained a positive attitude toward my galleries, always grateful for their hard work and the skills that they bring to their job. At the same time, I am repeatedly struck by certain patterns of behavior that make my life more difficult. My career artist friends are often adversely impacted by exactly the same things.
Just as I am always counseling other artists—and myself—not to make life more difficult for our art dealers, this discussion is centered on how gallerists can avoid behaviors that wear us down and potentially waste time for all involved. Since most of my galleries do avoid these habits most of the time, I know it is possible. (And we need to forgive the occasional lapse, just as we hope that they will forgive ours.)
The pay discussion is always a big one. Many galleries have a set policy of paying for this month’s sales on the first or the 15th of next month. Galleries often argue that, just like any other retail business, they pay artists out of the overall earnings rather than specifically from the sale of your piece. This works out well when/if they pay on time, because the artist can count on when to expect the check, but not so well when the days slide by and your mailbox remains empty.
One thing to point out here is that unlike other retail businesses, galleries don’t have to buy inventory. The artists own the inventory, and when a piece of theirs sells, half of that money is theirs. One gallerist of mine said it best years ago: “I like to pay the artist right away because if that money sits in my account for any length of time I’ll start thinking it’s mine.”
I had a gallery for a period of years that sold my work well but often was very late in paying. The argument from the dealer was that they had to keep the doors open, and so would pay rent, electric, and so on, first. Basically, then, the pay-policy was eventually-after-some-time-has-gone-by-I’ll-start-looking-around-and-see-if-I-have-money-to-pay-you-but-if-not-you’ll-have-to-wait. It was excruciating, the waiting and the not-knowing. They had received payment for their 50% and mine both, and yet I was left to beg for my money—-and was essentially floating them a loan.
This can lead to other kinds of disfunction. The gallery in this case would often avoid my phone calls that were on other matters—things that were directed at bringing us business—because they owed me money and feared being asked. So we both potentially lost money.
Artists calling and nagging about money makes everyone feel bad about each other. But to reiterate an important point: most often we are not demanding nor begging, but simply looking for info on an ETA for our money.
What is my advice to galleries?
-Have a clear pay-policy, whether it’s as-soon-as-the-check-clears or a date next month. If the former–and we all so appreciate the immediate payment–and the gallery has need to wait a week or so to pay, tell the artist. If the latter, send checks out when you say you will. In a busy season it might be hard to find the time to sit down and write a big stack of checks for all of the previous month’s sales, but make it a priority. If for any reason checks will unavoidably be late that month, inform your artists.
-If an artist calls or emails to inquire, give a short answer right away. “Just got paid–sending you a check Monday.” “Waiting for payment.” “In the mail.” “Your contract says the 15th of next month.” Bear in mind that even if the answer is “two weeks from now”, you are giving the artists the consideration of info with which to plan how to pay their bills. And to repeat: it is the artist’s money. It’s not that you need to keep every artist updated on the payment status of every sale, but answering direct questions is a simple courtesy.
Which leads me to another source of stress and feelings of disrespect for the artist.
For all of us who have reached a certain level in our career, we are there because we are responsive to our galleries. I have curated group shows and I regularly organize my mentoring meetings and groups for emerging artists, so I understand well how organizing artists can truly be like herding cats. However, galleries generally cannot operate if artists don’t ship work or send jpegs when they say they will, and those artists who have a pattern of flaking out tend to fall by the wayside.
So when one of my galleries asks me for anything, it behooves me to respond fully and quickly. Sometimes requests could have been made earlier and there would be less stress all around, but those are typical job-related problems. So, if they ask me to jump, I do it right away. If I am traveling without my laptop (which is rare and only for a few days), I do the short reply: “Traveling without access to my files, but I’ll send you jpegs on Sunday evening when I am home”.
The problem comes in when the situation is reversed and I need some info from them. Often my questions have to do with serious planning issues that, just like the gallery, I have to settle so that I know when I am showing where and what pieces are going to which gallery. Sometimes I can wait painfully long for these answers, preventing me from settling dates and artwork for other galleries.
I imagine that part of the issue here is that a number of the artists that I show with may have only a gallery or two, so they don’t have the stress of the juggle. If their show is going to be July or August, it isn’t always a big deal to wait to find out. But for those of us who show with multiple galleries, this comes back to the two-way street: if I am to be understanding that you, the gallery, are juggling multiple artists (as well as clients and PR and so on, of course) and I am not the only one in your pantheon, I would like you to understand that I am juggling multiple galleries, schedules, ferries, accommodations, and artwork. And I want to do right by everybody.
So, advice for the gallery:
If you don’t have the answer to my question yet, please acknowledge the email or phone call. It feels really bad to be ignored. It also is a big waste of energy for one party to have to send reminder emails repeatedly. Again, short answer is fine, “working on it!”, or “we’ll decide by next week”.
A third bit of communication that varies from gallery to gallery is when they notify the artist of a sale. Often, when new to a gallery, I just let this evolve over time and get a feel for their M.O.
But then, just when you think you know that X gallery will email you within a few days of making a sale, you get a check–maybe even a big one—from sales for last month. Well, on the one hand, who doesn’t love a surprise check? But on the other, maybe it is a slow spell and you have been stressing for weeks about where your next check is coming from, so if they had notified you sooner you could have avoided all of that worry.
Have a policy (which some galleries do have, stated in their contract) on when you notify artists of a sale. Within the week certainly seems doable. As a point of trust, we will rarely know exactly when a sale or payment takes place, so we always assume that our galleries are telling us the truth. Period.
(Just for the record, there are several reasons why an artist will promptly take their leave from a gallery. One is if somehow the artist receives reliable info that dates of sales have been fudged in order to avoid timely payment. Another is if a gallery gets caught padding prices and putting the extra in their own pockets. But this post is not about egregiously unethical behavior on the part of a few galleries but instead about unintentional lapses on the part of many that can fairly easily be addressed.)
All of these things come back to communication and making life easier for those around us. Several years ago I wrote this post about communicating when a sale falls through, particularly one that has required a lot of time and effort on the part of the artist:
At the root of this whole discussion is the aspect of power. Do the galleries see themselves as our bosses, or our partners? If it is true that there are way more artists than there are galleries to show them, does this mean that artists are just supplicants, grasping at strewn crumbs?
I have heard of art dealers that look at their artists in that way, but I would not be working with them in any case. Most often, we are appreciated as the cherished talent, the sources of these amazing, unique objects. And if there are others of us eager to fill our spot should we leave a gallery, that doesn’t mean that our personal, artistic terrain can be filled by another. In my experience sensitive gallerists attach to our unique work, and to us.
That said, we are, here at least, acknowledging the power of the purse and of having needed information, while pointing out that galleries are not paying us their money, but only ours, and keeping us informed on what we need to know to carry the partnership forward.
So are any of us perfect? Am I positing that gallerists should never be allowed a slip-up? Not hardly! In fact, the more consistently considerate a gallery has been to me the more I can easily let go of a forgotten email or a perceived error in judgement. This is true in all human relationships, and I hope that others—including my dealers—grant me that leeway as well.